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Management Policy
Overview
At YENİA Logistics, we adopt a customer-focused, ethical, sustainable, and innovative approach. Guided by our mission and vision, we aim to deliver top-quality services and help our clients achieve successful project outcomes. To this end, we uphold the following management policies:
At YENİA Logistics, quality and customer satisfaction are at the heart of everything we do. Our commitment to excellence includes:
- Pioneering innovative technologies to deliver cost-efficient and effective logistics solutions.
- Empowering our team with continuous personal and professional development to drive engagement and productivity.
- Implementing proactive risk management strategies across all operations.
- Fostering an open, transparent, and ethical work environment.
- Leading the industry by embracing innovation and setting new benchmarks for quality.
The safety and wellbeing of our employees are paramount at YENİA Logistics. To ensure a safe working environment, we:
- Provide comprehensive health and safety training to all team members.
- Regularly assess and improve workplace conditions to minimise risks.
- Adopt proactive measures to prevent workplace accidents and occupational health issues.
- Maintain full compliance with all relevant legal standards and regulations.
- Encourage our employees to actively participate in promoting workplace safety and wellbeing.
Sustainability is a fundamental principle guiding our operations at YENİA Logistics. We are committed to reducing our environmental impact and adopting eco-conscious practices by:
- Routinely evaluating and minimising our environmental footprint.
- Implementing effective waste management, energy efficiency, and emissions reduction strategies.
- Ensuring compliance with all environmental laws and regulations.
- Engaging and educating our team to actively contribute to sustainability goals.
- Investing in renewable energy sources and green technologies to strengthen our environmental initiatives.
Information security is integral to our operations at YENİA Logistics. We are dedicated to safeguarding data and maintaining trust by:
- Implementing robust measures to protect sensitive information.
- Regularly identifying and mitigating security risks.
- Educating employees to promote awareness and adherence to best practices.
- Establishing clear protocols for rapid and effective responses to security breaches.
- Ensuring full compliance with legal and regulatory requirements.
At YENİA Logistics, we view customer feedback as an opportunity to improve and strengthen our services. We are committed to:
- Handling customer complaints with transparency, fairness, and urgency.
- Clearly communicating our resolution processes to build trust and confidence.
- Recording and analysing feedback to prevent recurring issues.
- Regularly reviewing and refining our resolution strategies to elevate customer experiences.
- Providing employees with training to deliver best-in-class complaint management.
